My Health Record
Secure messaging is a safe, seamless, secure exchange of clinical information between health and care providers. The message is encrypted by the sender and is decrypted by the receiver, providing a significantly safer communication method than email and fax, for instance.
Click the topics below to learn more about ‘why’ and ‘how’ to use secure messaging and access professional development.
Why use secure messaging
How to use secure messaging
CPD learning module
Traditionally healthcare providers have used fax, and more recently email, to share patient and clinical information. This medium of sharing information has little to no security measures. Secure messaging ensures better protection of patient information through enhanced security measures and has been shown to reduce the number of errors that occur with transcribing.
Use the arrows below to click through and learn more about the benefits of secure messaging.
Specialists can benefit from secure messaging through:
Practice Managers and Staff can benefit from secure messaging through:
Patients can benefit from secure messaging through:
Transitioning to secure messaging can be simple and deliver benefits quickly. In this section, you will find information explaining how secure messaging works, how to implement secure messaging in your practice, and how to use secure messaging.
Click the topics below to learn more.
Secure messaging enables instant and safe communication between healthcare providers. The infographic below outlines how secure messaging can work in your practice.
Sender's Clinical Information System
Message encryption (sender's secure messaging provider)
Message decryption (receiver's secure messaging provider)
Receiver’s Clinical Information System
This fact sheet provides a high level overview of secure messaging and its benefits. You can share this with others who might be interested in learning more.
Please see the following FAQ sheet to answer any questions or queries that you may have regarding secure messaging.
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How to implement secure messaging
Click each of the steps below to learn more.
Choose your secure messaging provider
Complete the necessary registrations
Prepare for secure messaging
Support secure messaging uptake
This implementation guide includes step-by-step guidance to help your practice implement secure messaging.
The first step of setting up secure messaging involves choosing your secure messaging provider. The Implementation Guide provides examples of existing secure messaging providers and a list of criteria to aid the selection process, including compliance, hardware compatibility, software compatibility, and send/receipt confirmation capability.
Secure messaging implementation requires specialists to have a Healthcare Provider Identifier – Individual (HPI-I), the organisation to have a Healthcare Provider Identifier – Organisation (HPI-O), and ideally a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Certificate or commercial PKI certificate from your secure messaging provider. Use of secure messaging also requires that your practice and practitioner details including identifiers are updated with your secure messaging provider to allow other organisations to discover your secure messaging details in order to communicate with you.
IMPORTANT NOTE: if your practice is registered for My Health Record much of this work will have already been done.
To get the most out of the secure messaging system, update your clinical workflows, your clinical information system address book, existing templates, practice documents, your website, and your practice’s contact details with your secure messaging provider Directory as well as other clinical directories that you use e.g. National Health Services Directory (NHSD).
The final step for secure messaging implementation is to support the utilisation of secure messaging. This involves training staff, to support internal adoption, and talking to frequent referrers to identify other healthcare organisations that may have secure messaging capability.
How to usesecure messaging
Click on each of the steps below to learn more.
Sending a secure message
Receiving a secure message
This user guide includes step-by-step guidance to help you make use secure messaging to provide effective care.
Sending a secure message involves creating a message, which can be supported with existing templates, identifying the appropriate recipient for the message and retrieving the technical information from a secure messaging provider directory to enable message delivery. You can also find details in your clinical information system, your secure messaging provider’s directory, or from clinical directories such as the National Health Services Directory (NHSD). Next, the secure message can be sent via your clinical information system, where the successful delivery of secure messages can also be verified.
Receiving secure messages should be similar to the process used to receive correspondence via other electronic channels, and instant notification of a new message should be provided via your clinical information system. Many providers include notification functionality that can let users know when a secure message has been received, meaning that senders should also be notified when you receive a message. Contact your clinical information system vendor or secure messaging provider for further information on receiving messages.
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