Australian Digital Health Agency

My Health Record

My Health Record is a secure online summary of a patient’s health information and is available to all Australians. Healthcare providers and other staff that are authorised by their healthcare organisation can access My Health Record to view and add patient health information.

Information that can be accessed via My Health Record includes shared health summaries, medicines information including prescription and dispense records, discharge summaries, pathology reports and diagnostic imaging reports.

Click the topics below to learn more about ‘why’ and ‘how’ to use My Health Record and access professional development.

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Why use My Health Record?

My Health Record can have significant benefits for patients, specialists and their teams. By using My Health Record, you are provided with access to key patient information that may have otherwise not been located or accessed easily. By uploading key clinical information, you are also contributing to more informed care and decision-making. This ‘give and take’ system helps to reduce duplication in services, reduce administration burden involved in gathering information, and supports improved clinical decision-making.

Use the arrows below to click through and learn more about the benefits of My Health Record.


Specialists icon

Specialists can benefit from My Health Record through:

  • Quick and easy access to key health information that has not been received directly,
  • Less administrative burden gathering patient information,
  • Improved clinical decision making through access to patient-specific information,
  • Avoidance of duplicating tests, scans and diagnostics, and
  • Access to information that can inform and support healthcare providers with end-of-life care delivery.

Practice Managers 

and Staff

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Practice Managers and Staff can benefit from My Health Record through:

  • Reduced staff time spent gathering patient information and less duplication
    of services,
  • Less reliance on requesting paper or faxed records located outside your practice,
  • Improved practice efficiency and reduced costs, and
  • A higher quality of care for patients through reduced adverse events.


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Patients can benefit from My Health Record through:

  • Health providers having access to their health information in an emergency,
  • Secure, convenient and controlled access to a snapshot of their health,
  • Safer, faster and more efficient care, and
  • Less reliance on having to remember key aspect of their medical history.

How to use My Health Record?

Implementing and using My Health Record can save your practice time and deliver rapid benefits. In this section, you will find information on how My Health Record works, how the system can be implemented in your practice, and how it can be used to support patient care.

Click the topics below to learn more.

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My Health Record supplements existing health records and clinical notes with access to a high-value, shared source of patient information that can improve care planning and decision making. The infographic below outlines how My Health Record can work in your practice.

Practice staff arrange appointment

Patient provides relevant medical history

  • Access to a clinician curated summary of previous patient treatments to compliment patient information supplied during a consultation

Practice staff collate relevant medical records

  • Access to missed relevant patient history information (sometimes material e.g. methadone use, hospital admission)
  • Less reliance & labour on Call / Fax / e-mail multiple diagnostic providers
  • Access to relevant medical history (diagnostic testing, discharge summaries, medications etc.) 
  • Less duplication in tests and imaging due to the location of previous records

Specialist reviews patient information

  • Real-time access to a wide range of patient information to prepare for the consultation

Patient Consultation

  • Access to a potentially wider range of patient information supports improved clinical decision-making

Specialist Practice staff update patient records

  • Clinical event summaries and other relevant documents are updated and uploaded for future reference by other healthcare providers

Shared care team access treatment details

  • Visibility of Specialist Interactions / Outcomes
  • Receive updates from other clinicians on Patient interactions
My Health Record infographic
My Health Record infographic
Access the My Health Record fact sheet

This fact sheet provides a high level overview of My Health Record and its benefits. 

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Access the My Health Record FAQ sheet

Please see the following FAQ sheet to answer any questions or queries that you may have regarding My Health Record.

Implementing My Health Record involves registering your practice, configuring your software and informing patients. The following steps outline the process. The Implementation Guide can support setting up My Health Record in your practice.


Click each of the steps below to learn more.

Access the My Health Record implementation guide

This implementation guide includes step-by-step guidance to help your practice implement My Health Record.

The first step in implementing My Health Record is preparing for registration and access to the system. This involves assigning roles and responsibilities, deciding on the type of My Health Record access you require, managing compliance through implementing required policies and practices, and training staff in using the My Health Record system.

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The next step involves registering for My Health Record access via the National Provider Portal or registering for access via your conformant clinical information system software (which integrates with the My Health Record system). If accessing via conformant software, users will also need to configure the software with My Health Record - your software vendor can support the process.

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After registering and enabling access to My Health Record, patients can be informed that your practice uses My Health Record. A range of resources exist which can help you communicate to your patients the benefits and methods of using My Health Record, including patient FAQ sheets, ‘how-to’ guides, introductory information sheets, and a cancellation guide.

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It is important to ensure that you are meeting ongoing participation obligations. These include, but are not limited to, developing, maintaining, enforcing and communicating to staff written policies relevant to the My Health Record system, and not discriminating against an individual because they do not have a My Health Record. The Implementation Guide lists the participation obligations and provides contacts for any questions or concerns.

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Using the My Health Record system requires knowledge around patient consent, what is in a My Health Record, when might be appropriate to access the system, and how to access and view the system. The following guide provides advice around these core areas of knowledge.

Click each of the steps below to learn more.

Access the My Health Record user guide

This guide includes instruction to help you use the My Health Record system in your practice.

The My Health Record legislative framework authorises all registered healthcare provider organisations involved in a patient's care to access and upload information to a patient’s My Health Record. This means that you do not need the consent of a patient to view their My Health Record, and you can access an individual's My Health Record outside of a consultation, if access is for the purpose of providing healthcare to that patient and the patient has not expressed that they do not want their record accessed.

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A wide range of patient information can be stored on My Health Record. This includes shared health summaries, event summaries, advance care planning information, pathology and diagnostic imaging reports, prescription and dispense records, a medicines information view, discharge summaries, a pharmacist shared medicines list, specialist letters, a Medicare overview, eReferrals, and patient-entered information.

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While you are not obliged to use the My Health Record system with every individual or for every encounter, it is important to be aware of instances when it will be particularly beneficial. This can include, but is not limited to, when the patient is visiting for the first time, if the referral is missing information, when patients are experiencing recollection issues, after a patient hospital discharge, after a patient’s after-hours GP visit, after an incident on holiday, in an emergency situation, and if the patient has updated their My Health Record.

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My Health Record can be accessed via the National Provider Portal (NPP) or through your conformant clinical information system. Access via the NPP occurs online and enables viewing and printing capability. Access via conformant software enables viewing and uploading capability. A range of demonstrations and resources exist within the User Guide to provide instruction on My Health Record use via the NPP or conformant software.

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Need support?

For support with digital health, please contact the Digital Health Help Centre, request training or 

contact your local Primary Health Network (PHN).

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