My Health Record
My Health Record is a secure online summary of a patient’s health information and is available to all Australians. Healthcare providers and other staff that are authorised by their healthcare organisation can access My Health Record to view and add patient health information.
Information that can be accessed via My Health Record includes shared health summaries, medicines information including prescription and dispense records, discharge summaries, pathology reports and diagnostic imaging reports.
Click the topics below to learn more about ‘why’ and ‘how’ to use My Health Record and access professional development.
Why use My Health Record
How to use My Health Record
CPD learning module
My Health Record can have significant benefits for patients, specialists and their teams. By using My Health Record, you are provided with access to key patient information that may have otherwise not been located or accessed easily. By uploading key clinical information, you are also contributing to more informed care and decision-making. This ‘give and take’ system helps to reduce duplication in services, reduce administration burden involved in gathering information, and supports improved clinical decision-making.
Use the arrows below to click through and learn more about the benefits of My Health Record.
Specialists can benefit from My Health Record through:
Practice Managers and Staff can benefit from My Health Record through:
Patients can benefit from My Health Record through:
Click the topics below to learn more.
How My Health Record works
My Health Record supplements existing health records and clinical notes with access to a high-value, shared source of patient information that can improve care planning and decision making. The infographic below outlines how My Health Record can work in your practice.
Practice staff arrange appointment
Patient provides relevant medical history
Practice staff collate relevant medical records
Specialist reviews patient information
Specialist Practice staff update patient records
Shared care team access treatment details
This fact sheet provides a high level overview of My Health Record and its benefits.
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How to implement My Health Record
Click each of the steps below to learn more.
Prepare for My Health Registration
Register and configure any required software
Inform and support patients
Meet ongoing participation obligations
The next step involves registering for My Health Record access via the National Provider Portal or registering for access via your conformant clinical information system software (which integrates with the My Health Record system). If accessing via conformant software, users will also need to configure the software with My Health Record - your software vendor can support the process.
After registering and enabling access to My Health Record, patients can be informed that your practice uses My Health Record. A range of resources exist which can help you communicate to your patients the benefits and methods of using My Health Record, including patient FAQ sheets, ‘how-to’ guides, introductory information sheets, and a cancellation guide.
It is important to ensure that you are meeting ongoing participation obligations. These include, but are not limited to, developing, maintaining, enforcing and communicating to staff written policies relevant to the My Health Record system, and not discriminating against an individual because they do not have a My Health Record. The Implementation Guide lists the participation obligations and provides contacts for any questions or concerns.
How to use My Health Record
What is in a My Health Record
When can I use My Health Record
While you are not obliged to use the My Health Record system with every individual or for every encounter, it is important to be aware of instances when it will be particularly beneficial. This can include, but is not limited to, when the patient is visiting for the first time, if the referral is missing information, when patients are experiencing recollection issues, after a patient hospital discharge, after a patient’s after-hours GP visit, after an incident on holiday, in an emergency situation, and if the patient has updated their My Health Record.
My Health Record can be accessed via the National Provider Portal (NPP) or through your conformant clinical information system. Access via the NPP occurs online and enables viewing and printing capability. Access via conformant software enables viewing and uploading capability. A range of demonstrations and resources exist within the User Guide to provide instruction on My Health Record use via the NPP or conformant software.
For support with digital health, please contact the Digital Health Help Centre, request training or
contact your local Primary Health Network (PHN).
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